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Training for People Helping People

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Community Worker Safety Strategy

Here is what people said in their evaluation forms:

Thanks for the insight, ideas, strategies and coping mechanisms that we can incorporate into our day to day work.


Very informative; great active listening skills; good facilitation overall.


Very relevant to the job we are doing.


This workshop will definitely be useful. I am sure that when I face a crisis situation I will remember what I have learnt today. Thank-you.


Excellent: knowledge of the presenter, style, ability to lead the group and still facilitate.


The session is very useful and can be provided for different audience. Thank you.


The practical tips and role plays were very effective.


Would highly recommend this workshop to any other agency.
across Canada.

Here is what people said in their evaluation forms:

• I learned how to listen to my intuition.

• I learned the importance of being more self aware.

• Group discussion with other agencies and peers.

• The instructor was great – lots of experience in the field and had lots of examples.

• The manual is a great tool to check in with.

• Scenarios that were relevant and contextual to the work I do.

• Even if working alone – the team is still important – and my community is my team.

• Great communication and de-escalation.

• Didn’t expect to get any info on gangs, but it was very useful.

When asked - Can you apply the material?

95.46% of the participants felt that they could apply the material learned in workshop to their workplace.

	Very Much
	Yes
	Barely
	Not Easily
	Not At All

90% of the participants overall reaction to the workshop was either Excellent or Good.

	Very Much
	Yes
	Barely
	Not Easily
	Not At All

Defusing Anger, Resistance and Hostility

Here is what people said in their evaluation forms:

Here is what people said in their evaluation forms:

• All aspects of this training were valuable.

• How to feel okay with the anger and use the triggers to diffuse and use it.

• Presenter modeled “listening” and respect for each participant’s responses and questions. Such will leave a deep impression on me.

• Test of centering very effective (A pushes B centered not centered).

• A beneficial session. It was sobering but helpful to have the reality of the front line work identified and not ignored. We can’t pretend threats, crises and violence don’t impact what we do and it is so helpful to have supports and suggestions.

• Instructor was very informative and easy to understand. Thanks a lot!!

• Instructor is a people person who can relate and capture the attention of many different demographics.

• Self-awareness strategies; crisis spiral; “languaging” tips.

• Having feeling of “compassion fatigue” properly identified and validated.

When asked - Can you apply the material?

98.58% of the participants felt that they could apply the material learned in workshop to their workplace.

	Very Much
	Yes
	Barely
	Not Easily
	Not At All

96.86% of the participants overall reaction to the workshop was either Excellent or Good.

	Very Much
	Yes
	Barely
	Not Easily
	Not At All

Let us know what you think.
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programs@cantraining.org

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