Frequently Asked Questions
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Institut de Canadien Formation
1-877-889-6158
Training for People Helping People
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What are some of the extra workshop fees in addition to the training and manual fees?
Still have questions?
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1 (877)-889-6158
(416) 778-7056
1 (877)-889-6158
(416) 778-7056
Over 90% of CTI’s training is delivered on an in-service basis. We will come to you or alternatively you may use our training room for a fee.
CTI’s training is delivered on an in-service basis across Canada from Vancouver to St. John’s, in remote First Nations communities, and large urban centres.
We have French facilitators on staff and we deliver a variety of workshops in French including Crisis Intervention, Motivational Interviewing and Community Worker Safety Strategies and Defusing Anger Resistance and Hostility.
No – these are our most requested courses; however, CTI is well known for our capacity to co-create workshops to meet the needs of the organizations we serve. Our capacity extends to organizational development, evaluation of programs and services, along with consultation for reengineering efforts. If what you see on the website does not meet your needs, please call us at 416-778-7056 or email at programs@cantraining.org.
We offer cost-effective customized training to meet your specific goals, workplace culture and values.
We have trained the CEO (Joe Highland) of UMAB in de-escalation skills and (due to patent issues) have offered him a “limited” ability to utilize them in his training. Our physical self protection skills are different and in our eyes create better overall safety for both staff and participants.
In terms of PMAB, CTI has trained a number of hospitals including the Centre for Addictions and Mental Health who call their programs PMAB. Our verbal deescalation, self protection and team controls are completely different from PMAB.
In terms of PMAB, CTI has trained a number of hospitals including the Centre for Addictions and Mental Health who call their programs PMAB. Our verbal deescalation, self protection and team controls are completely different from PMAB.
This all depends on factors such as the type and length of the workshop. Please check with the Administrative Scheduling and Training Workshop Coordinator at 416-778-7056 or email at programs@cantraining.org for the response as it pertains to your training needs.
The workbooks are used in the workshops to introduce, reinforce and provide visual representation of theory. They also encourage participation and development through self-learning/awareness in the form of questionnaires and quizzes. After the workshop, participants can use them as reference materials to continue the learning journey through tips, awareness inventories, safety checklists, journal notes and other tools.
Once all the details of the training have been discussed, a contract is drawn up and mailed with an invoice requesting a 50% deposit of the training fee. The remaining 50% is generally charged at the completion of the workshop, along with the manuals and any additional applicable expenses. We require payment immediately upon receiving the invoice.
Yes this occurs for many reasons with organizations and we gladly accept fees up front and schedule into the future at your convenience. Please do not hesitate to contact our Administrative Scheduling and Training Workshop Coordinator at 416-778-7056 or email at programs@cantraining.org. Please bear in mind that we will expect to be reimbursed for any additional unaccounted expenses, which arise. (Please see question 12).
It depends on the availability of a facilitator for the date range which you provide; however, given the size of our staff chances are good that we will be able accommodate your request within a time frame that is pleasing to you.
If applicable, additional fees are charged for meals, accommodation, parking, incidentals, travel (mileage, car rental, cab fare, airfare, etc), refreshments/snacks (at agency’s request, if training at CTI office).
Ideally we like to offer courses to the general public on a seasonal basis but the frequency depends in part on the number of people who express an interest by calling our office and leaving their contact information.
If you feel there is a need for us to come to your community and deliver a workshop – please contact our Administrative Scheduling and Training Workshop Coordinator at 416-778-7056 or email at programs@cantraining.org.
If you feel there is a need for us to come to your community and deliver a workshop – please contact our Administrative Scheduling and Training Workshop Coordinator at 416-778-7056 or email at programs@cantraining.org.
To be eligible to participate in the Training of the Trainer program, you must have successfully completed the Three-Day Accredited Crisis Intervention within the past two years.
The Training of the Trainer accreditation status is valid for two years. Those facilitating the one and two-day Defusing course must take a half-day refresher every two years. Facilitators of the three-day Accredited Crisis Intervention program must take a one-day Refresher course every two years to continue.
The three-day Crisis Intervention accreditation status is valid for two years. A half-day Refresher course must be taken every two years for your accreditation to remain current.
(Please see questions #15 and #16)
One-day, two-day and three-day workshops must be scheduled separately. The three day workshop curriculum does not match the content needed for successful completion of the one or two day. The reason for this is the pacing of the workshops.
Everyone who is present successfully completes a workshop will receive a certificate of participation.
No this is rarely done - the three day workshop curriculum does not match the content needed for successful completion of the one or two day. The reason for this is the pacing of the workshops.
In some circumstances due to unforeseen circumstances we have made exceptions. Please discuss this CTI if the problem arises.
In some circumstances due to unforeseen circumstances we have made exceptions. Please discuss this CTI if the problem arises.
