CTI Training Services and Fees
In-Agency Workshops
The following is a list of training that we believe are relevant to creating capacity for people who help people. CTI’s vision is to give organizations what they need. Traditionally organizations send staff to training that is “canned;” resulting in the staff having to contextualize the learning to their work. CTI courses can be conducted on an in-agency basis. These courses can be customized to fit your scheduling requirements and to support the mission and culture of your organization.
All in-agency courses provide significant savings in time, registration fees, and travel and accommodation expenses. This type of service also allows a number of agencies to collaborate in sponsoring a specific course or series of courses, thereby reducing your overall costs.
For further information, contact us.
Waiting Lists
We keep our workshops small to give everyone the best possible learning environment. As a result, we cannot always accommodate everyone who wishes to register. Should that happen to you, we will let you know, and ask whether you would like to be placed on a waiting list. We convene additional workshops as required.
Payment
All fees are payable in advance, and must accompany your Registration Form. Fees are payable to CTI CANADIAN TRAINING INSTITUTE. In Ontario, CTI can now accept payment by VISA card for those who find this method of payment more convenient. Due to the limited numbers of spaces available for each workshop, we suggest you register early. Fees are subject to change without notice. Our prices range depending on course type and length.
Courses Click a category for individual Courses and descriptions[Brochure PDF] |
Crisis Training - Prevention & Intervention
- Accredited Crisis Intervention With the Hostile/Aggressive Individual (3 day)
Three Day Program
Program Overview
This accredited three-day program has been approved by the Ministry of Community, Family and Children's Services for children, youth and adult- serving agencies receiving funding from this ministry. CTI's approach to crisis training has always been focused on prevention. Our skills training program reinforces the need to build relationships with clients, to understand the intra and interpersonal dynamics, and to enhance the staff's role as facilitator of learning.
Participants will:
- Study the dynamics of anger and hostility;
- Increase their self-awareness in maintaining a grounded and centered approach in responding to clients who act out overtly;
- Develop effective verbal and non-verbal approaches for responding to anger, hostility and resistance;
- Enhance personal skills to disengage from attacks;
- Develop their theoretical knowledge of conflict situations and engage in practical simulations that focus on defusing and problem solving;
- Increase their knowledge, skill and understanding of debriefing crisis incidents;
- Explore and constructively analyze policies, procedures and practices within their agency that play a role in defusing and potentially perpetuating aggression or acting out behaviours.
This intensive three-day program is highly experiential or "hands on" as are all of CTI's workshops. The workshop involves a certain amount of "self-disclosure" in a safe, comfortable and enriched learning dynamic.
- Defusing Anger, Resistance & Hostility Training (1 day, 2 day)
One and Two Day Programs
Program Overview
This program offers participants training in how to cope and respond effectively to individuals who are acutely angry and/or are escalating their anger, resistance or hostility to potentially, act out violently.
Participants will:
- Achieve enhanced understanding of self-awareness; learn how personal history affects a crisis situation, and its relevance on the outcome of the crisis;
- Learn effective defusing, de-escalation and disengaging strategies when responding to hostile individuals in conflict or crisis situations;
- Review active listening, assertive communication and limit setting strategies in conflict situations;
- Practice verbal, non-verbal and para-verbal interventions that are designed to deescalate individuals at various stages of arousal;
- Study strategies for effectively managing stress in work settings which experience both acute and chronic crisis situations.
- Conflict Resolution/Management (1 day, 2 day)
One and Two Day Programs
Program Overview
In this one or two-day experiential workshop, participants will come to understand the basic concepts involved in conflict management and resolution.
Participants will:
- Learn basic concepts involved in conflict management and conflict resolution;
- Learn the importance of being aware of their attitudes about conflict;
- Learn skills in conflict mediation;
- Identify conflict patterns;
- Practice and integrate the skills and theoretical constructs they learn.
- Supervisory Skills for Crisis (1 day, 2 day)
One and Two Day Programs
Program Overview
This program will provide practical tools and resources to those who supervise and manage staff on the front-line of service delivery, where the risks of anger, hostility, violence and working with trauma are present.
Participants will:
- Enhance their knowledge of conceptual crisis models and frameworks in their overall supervision strategies;
- Learn and enhance self-awareness including exploring various ways that supervisors deal with conflict in their coaching;
- Learn the importance of working with guidelines and expectations for their supervisory relationship;
- Develop effective and time efficient one-to-one supervision and coaching skills;
- Learn further how to enhance staff’s "self-directed" crisis competency development, monitoring and evaluation;
- Learn to identify supervision opportunities and set clear boundaries;
- Learn further about post crisis traumatic stress impact and management;
- Study key aspects of the Vent Group process.
- Effective Supervision in Response to a Traumatic Incident:
Skills, approaches and resources (1 day, 2 day)
One and Two Day Programs
Program Overview
While an increasing number of work environments have Employee Assistance Programs (EAP) in place for employees and their family members (providing brief counselling, telephonic crisis support and critical incident stress debriefing) there remains a critical role for supervisors and managers - "what can supervisors and managers do that might mitigate the effects/impacts of exposure to tragic, traumatic, critical incidents?"
Participants will:
- Gain further insight into one’s own personal awareness of stress, the effects of positive, negative and work related stress
- Explore events that may impact on staff’s performance and approaches that can mitigate the impact of these events
- Practice interventions as a supervisor in enhancing skills in providing support to team members in mitigating the impact of exposure to traumatic/tragic events
- Increase knowledge and understanding of critical incident stress and traumatic stress, including the impact on an individual's functioning
- Learn and practice the crisis escalation spiral and post-crisis reactions and appropriate responses
- Principles of trauma intervention (introduction).
- Physical Self Protection & Disengaging Skills (2 day)
Two Day Program
Program Overview
This two-day introductory program exposes staff to non-violent self protection and disengaging skills. Moreover, it is designed to enhance safety while preserving the therapeutic relationship between the client and staff member.
Participants will:
- Learn to assess and recognize the signs of an imminent assault;
- Learn further about the gift of fear known also as survival intuition;
- Enhance their awareness of personal strengths and limitations;
- Identify supportive and defensive body positioning approaches;
- Build and enhance their awareness of body movement, and quadrants of vulnerability;
- Learn to use psychological distraction and evasion skills;
- Practice disengaging from strikes, kicks, punches, grabs, chokes, hair pulls and bites;
- Learn further about post crisis stress reaction and self-care.
- Responding to Individuals in Crisis: Assessment, intervention and stabilization (1 day, 2 day, 3 day)
One, Two and Three Day Programs
Program Overview
This program focuses on assessment, intervention and stabilization of people experiencing a crisis created by a mental illness, psychotic episode, severe depression or suicidal thoughts. Further, as a critical component of the intervention process, the program is designed to enable the crisis intervener to teach coping and problem solving strategies to the person in crisis.
Participants will:
- Learn about Albert Roberts’ Seven Stage Model of Crisis Intervention that will fuel the process of the crisis intervention experience;
- Study key aspects of risk assessment/intervention;
- Learn further about the interactional processes of the crisis experience;
- Learn about the Crisis Triage Rating Scale and the Triage Assessment Form and their implications for client assessment and disposition planning;
- Explore key principles of effective assessment;
- Develop the necessary problem solving skills to enhance effective coping;
- Identify the key principles of follow-up;
- Learn further crisis intervention skills for working with diverse groups, i.e. intoxicated callers, frequent callers, chronic self-injurious and para-suicidal clients (special groups to be determined by participants);
- Contextualize crisis intervention services within the larger community based systems of care;
- Explore foundations and principles of a successful crisis intervention team.
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Train the Trainer
- Crisis Intervention with the Hostile/Aggressive Individual (5 day)
Five Day Program
Program Overview
CTI Canadian Training Institute is committed to supporting agencies that wish to develop their own internal capacity to deliver in-house crisis intervention and prevention education. We encourage organizations to select staff with the skills and organizational support to lead and deliver in-agency training.
CTI will support graduates who deliver in-house training for their agencies by providing course manuals and certificates for the participants. Reproduction and mailing costs will be charged.
Pre-requisite
Participants applying to this program must have completed CTI’s 3-day Crisis Intervention Program within the past three years.
Participants will:
- Learn to plan, design and implement in-house delivery of the Three-Day Crisis Intervention with the Hostile and Aggressive Individual program;
- Enhance their self-awareness as trainers utilizing the Myers-Briggs Type Indicator and other trainer style/learner style inventories;
- Study adult learning and experiential theory and practice;
- Practice how to create a safe and dynamic learning environment for trainees;
- Learn to assist participants in understanding the relationship between the personal/professional self;
- Develop skills to defuse anger, hostility and resistance in conflict situations;
- Enhance their confidence and skills as a trainer through practice designs, processing content and presenting lessons.
For a further breakdown of this Five Day Program, please contact programs@cantraining.org.
- Hospital Based Code White Teams (3 day)
Three Day Program
Program Overview
This program is designed to support organizations to reduce work place injury and stress, increase safe, effective responses to crisis situations and improve Customer Quality Ratings.
Through this program your organization will:
- Meet emerging accreditation expectations;
- Reduce staff injury, absenteeism, and turn over;
- Improve client and patient centered care;
- Address government and union expectations;
- Proactively improve staff safety standards;
- Enhance risk management outcomes;
- Reduce litigation.
Participants will:
- Build interpersonal awareness and develop skills related to: acting out behaviour, escalation of emotions and situations, assessing and responding with the most effective intervention, productive communication styles and strategies;
- Examine how organizational culture and consistency can influence our ability to deescalate or escalate clients;
- Explore the principles of team dynamics that lead to high performing CODE WHITE teams;
- Learn the importance of post crisis debriefing;
- Study critical incident stress and explore the impact of critical incidents;
- Learn approaches to mitigating exposure to traumatic events;
- Explore prevention planning by examining:
Their social environment;
Their current practices and procedures, and past crisis;
Their physical work space.
For a further breakdown of this Three Day Program, please contact programs@cantraining.org.
- Crisis Intervention with explosive children, teens and others -
Strategies for Intervening with Children/Youth in Crisis (3 day)
Three Day Program
Program Overview
CTI's approach to crisis training has always been focused on prevention. Our skills training program reinforces the need to build relationships with clients, to understand the intra and interpersonal dynamics, and, to enhance the staff's role as facilitator of learning. In achieving this we have designed a program which includes the following components:
- Self-awareness and management of self.
- Interpersonal awareness.
- Intervention skills that focus on defusing and problem solving.
- Self-protection and team restraint as a means of enhancing personal confidence in focusing on a problem-solving approach.
- Defusing and debriefing, including renegotiating new behaviours.
- Analysis of the culture of the organization.
Emphasized are the principles of empowerment, clarity and coalition building. By utilizing those principles, we will explore how we might defuse the level of arousal, assist
clients to regain control and work co-operatively in a problem-solving format.
Pre-requisite
Participants applying to this program must have completed CTI’s 3-day Crisis Intervention Program (within the past three years).
Participants will:
- Explore the dynamics of anger and hostility;
- Increase self-awareness in maintaining a grounded and centred approach in responding to clients who act out overtly;
- Enhance interpersonal awareness and interpersonal skills in employing techniques to reduce physiological arousal in conflict situations;
- Develop effective verbal and non-verbal approaches for responding to anger, hostility and resistance;
- Identify and explore challenging crisis situations with participants through actual simulations;
- Foster a holistic intervention approach which integrates the personal and professional self in our interactions with clients in crisis;
- Increase understanding in the application of a safe control including contra-indicators that preclude the use of controls;
- Enhance knowledge, skill and understanding in debriefing an incident of explosive behaviours for clients, staff and the organizational community;
- Assess your working environment as to basic safety and security;
- Assess and analyze policies, procedures and practices useful contributions and further explore where they may be improved to mitigate potential for aggression and acting-out behaviours.
This intensive three-day program is highly experiential or "hands on", as are all of CTI's workshops. |
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Community Work
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Justice Work: Prevention & Treatment - Children, Youth and Adults
- Adolescent Development: Why change can be difficult for youth (1 day)
One Day Program
Program Overview
This workshop focuses mainly on how to support youth to see their strengths while supporting them to explore the potential reasons for why they may be continuing behaviour that may not be seen as helpful any longer.
Participants will:
- Develop a broader understanding about why staying connected with their peer group often “seems” more important for youth than the consequences of not being with them;
- Enhance their understanding of how youth often develop identities that “outlive” their helpfulness and perpetuate problems in their lives;
- Learn to support youth to see that there are other identities that may be helpful and could keep them connected to their peers;
- Learn the importance of supporting youth to prepare for change;
- Identify strategies to support youth in the process of change.
- Competency-Based Approaches for Understanding and Working with High Risk Youth (2 day)
Two Day Program
Program Overview
This competency based training program is a resiliency-based approach involving exploration, identification and integration of personal competencies as main features in the implementation of the case
management process.
Participants will:
- Learn how to use various tools to help clients identify their need and strength areas as well as exploring further their areas of interest;
- Explore methods of identifying both need and strength areas of at-risk youth;
- Learn to apply the Stages of Change (SOC) in supporting youth through a process of change;
- Explore significant relationships which have provided a sense of personal achievement and accomplishment through storytelling and narrative;
- Develop concrete strategies that link the youth’s competency potential to specific plans related to functioning in the community context.
- Introduction to Dynamic Case Management – Part 1 & 2 (2 day, 3 day, 5 day)
Two, Three and Five Day Programs
Introduction and Course Overview
The central theme of effective intervention in community corrections involves both the linking and matching of program services and agency approaches to the needs of the individual; therefore, the identification and assessment of individual needs become critical components of all effective community correction interventions. Two different versions of this program are available; this includes a young offender and an adult version.
Introduction to Dynamic Case Management - Part I
Two and Three Day Programs
Program Overview
Research over the years has helped to refine assessment instruments/strategies in terms of identifying those individuals who present the greatest risk for re-offending. The workshop will support participants to with the skills of reducing client recidivism by further exploring and addressing criminogenic needs.
Participants will:
- Discuss the emerging principles of risk, need and responsivity. These correlate with the “corrections strategy”;
- Learn about risk/need instruments, i.e., LSI, Case Needs Identification and Analysis form, COMS, overview of S3:R scale;
- Gain an overview of a case management system, implications for development of case plans and effective intervention strategies;
- Learn the key aspects of cognitive behaviour theory and practice thereby providing a theoretical context of case management strategies to be addressed in Part II.
Introduction to Dynamic Case Management - Part II
Three Day Program
Program Overview
Building on the knowledge gained in Introduction to Dynamic Case Management – Part 1, participants will be introduced to case management intervention strategies designed to reduce the risk of re-offending.
Participants will:
- Learn the principles and practices of relapse prevention;
- Gain an overview of relapse prevention applications in Criminal Justice;
- Study concepts of crime cycle analysis, high risk situations and cognitive behavioural offence chains;
- Learn to construct cognitive behavioural offence chains for active clients;
- Develop an understanding of coping skills strategies to effectively cope with high risk situations;
- Practice how to develop a complete case management strategy for active clients, i.e., risk/ need assessment, cognitive behavioural offence chains and subsequent identification of High Risk Situations (HRS) and appropriate coping strategies to effectively deal with identified HRS.
NOTE: This course, which includes Part I and Part II, is generally delivered as a five-day program.
- Risk Assessment Training (2 day)
Two Day Program
Program Overview:
Research over the years has helped to refine assessment instruments/strategies in terms of identifying those individuals who present the greatest risk for re-offending along with the dynamic or criminogenic needs that, if addressed, should reduce the risk. Principles and processes will be presented within the context of the "correctional strategy" and the emerging principles of risk, need and responsivity.
Participants will:
- Learn further about the emerging principles of risk, need and responsivity, in line with the “corrections strategy”;
- Study risk/need instruments, i.e., LSI, Case Needs Identification and Analysis form, COMS, overview of S3:R scale;
- Gain a theoretical context of case management strategies through the introduction to cognitive behaviour theory and practice;
- Learn skills to integrate the complexity of the risk assessments into practice.
- Motivational Interviewing and Stages of Change: Principles and practices in community corrections
(1 day, 2 day)
- Advanced Strategies in Motivational Interviewing (1 day)
One Day Program
Program Overview
This practical, interactive and dynamic workshop is for individuals who already possess advanced knowledge and experience in motivational interviewing. It is an advanced offering designed to help anchor previously learned strategies.
Participants will:
- Learn to incorporate the tools of motivational interviewing into brief counselling interactions;
- Gain understanding of the key roadblocks to motivation;
- Practice skills in the art of strategic reflection
- Enhance their skills in working with "resistant" clients;
- Develop techniques in negotiating a change plan with their clients.
- Brief Solution Focused Therapy (1 day, 2 day)
- Introduction to Cognitive Behaviour Theory and Practice (1 day, 2 day, 3 day)
One, Two and Three Day Programs
Program Overview
CTI Canadian Training Institute offers a wide array of training opportunities in integrated behavioural health in both mental health and criminal justice.
Who Should Attend?
This course will offer individuals working in a case management and/or counselling capacities a theoretical and pragmatic approach to incorporating Cognitive Behaviour Theory into their practice.
Participants will:
- Learn the theoretical underpinnings of cognitive-behaviourism;
- Gain an overview of current applications of practices, i.e., anxiety reduction, interpersonal difficulties, depression, anger management, substance abuse, etc.;
- Discuss the relationship between cognitions, behaviour and affect;
- Study the principles of reciprocal determinism, i.e., reciprocal relationship between cognitions, behaviour and environment and implications for practice;
- Explore the prominent assessment techniques utilized in cognitive-behaviour practices;
- Learn the key intervention strategies in cognitive-behaviour theory and practice.
- Relapse/Lapse Prevention and Community Corrections (2 day)
Two Day Program
Program Overview
This course will apply traditional relapse approaches to the distinct group of community corrections. These skills will be used to help workers reduce recidivism.
Participants will:
- Explore the principles of Relapse Prevention and applications to community corrections;
- Gain an overview of D.R. Laws’ Relapse Prevention model with sex offenders and current approaches utilized in the field of community mental health;
- Learn how to obtain detailed analysis of past relapse episodes;
- Identify and study the concept of High Risk Situations (HRS);
- Discuss the situational determinants of relapse;
- Learn and discuss cognitive factors in the relapse process, i.e., self efficacy, outcome expectancies;
- Study cognitive assessment and intervention procedures for relapse prevention.
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Trauma Work and Self Care
- Vicarious Trauma, Compassion Fatigue and Secondary Wounding (1 day, 2 day)
- Proactive Trauma Management (2 day)
Two Day Programs
Program Overview
Through the regular course of their work, many professionals are exposed to a variety of situations that can have a profound impact on their personal and work life. These situations may be life threatening, gruesome or emotionally disturbing for many different reasons. Critical incidents can result in critical incident stress, which may lead to further intrusive and disruptive symptoms that can affect one’s ability to function.
LEVEL I
Through short lectures, small group discussions, and structured exercises, participants in this introductory course will have the opportunity to:
- Review the nature of stress, cumulative stress, critical incident stress, post-traumatic stress reaction, and impact on human functioning;
- Explore specific causes of CIS;
- Examine factors that affect the individual’s vulnerability to CIS;
- Review the various CIS interventions with a focus on defusing and debriefing;
- Practice an individual defusing;
- Participate in simulating group debriefing;
- Discuss specific techniques to handle problems associated with debriefing;
- Discuss protocols for the establishment of CIS debriefings and defusing in the workplace.
LEVEL II
This advanced level course is a follow-up to Level I, providing participants with an opportunity to develop some of the key skills of defusing and debriefing, to practice the debriefing process in small groups, and to learn the ways to alter the debriefing process to meet a variety of situations.
This workshop will build on the material presented in Level I. Through the use of role playing, simulations, and case discussions, participants will have the opportunity to:
- Practice specific aspects of critical incident stress debriefing (CISD) through simulation;
- Apply the CISD process to specific situations;
- Identify and problem-solve difficulties and issues that may arise in a debriefing process;
- Examine a framework for translating or generalizing CISD skills and processes to other settings.
- Responding to Trauma and Loss: Intervening with Youth in Schools and Communities (2 day)
Two Day Program
Program Overview
School and community caregivers are frequently required to provide trauma and grief aftercare following tragedies such as accidents, suicides, murder and other violent and upsetting events. These extraordinary and unpredictable events may have devastating, and sometimes long-term consequences. School and community responders can be an integral part of a positive, supportive "recovery environment", facilitating and strengthening natural supports and augmenting them when necessary. Generally, there is a reliance on standardized responses that may be inadequate or inappropriate to meet the particular needs of affected youth, families as well as school staff and other community caregivers.
Participants will:
- Develop a framework for assessing type and magnitude of a tragic event and its potential impact on youth and their families;
- Learn to assess the needs of those affected specific to the situation and context - e.g. grief, trauma, suicidality, etc., and plan appropriate interventions based on identified needs and clearly defined goals for intervention;
- Discuss how to address the specific developmental concerns and needs of children and adolescents following trauma and loss;
- Learn an assessment and triage model for immediate and longer-term trauma and loss needs;
- Study the role of the "recovery environment" in managing and growing through trauma and loss;
- Practice individual and group trauma/grief interventions;
- Examine both the how and why trauma response meetings following tragic events need to be facilitated within schools and their communities.
- Self in Transformation (1 day)
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Courses available...
For Quotes, please contact 416-778-7056 | ½ day | 1 day | 2 day | 3 day | 5 day | Hourly |
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| Justice Work: Prevention & Treatment – Children, Youth and Adults |
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Letter of Confirmation
Upon receipt of your Registration Form and payment, CTI will send a letter of confirmation restating the date, time and location of the workshop. Enclosed with the letter of confirmation will be a Personal Information and Goal Sheet, any appropriate maps and any required pre-workshop materials.
Cancellation Policy
We understand that circumstances arise that require you to cancel. Cancellations received up to 10 days before the workshop are refundable less an administrative charge based upon the particular workshop. Substitutions may be made at any time. If CTI cancels a workshop, fees are fully refunded. |
| Trainers |
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Jeannette Ambrose, BA, MEd
H.R. Bremner
Heather Flett
Lynne Campbell, PhD
Forensic Psychology
Steven Hall, BA
Rosemary Hardwick
Marilyn Herie, MSW, PhD
Steven Hughes, MEd
Birgitta Jansen, PhD, CPsych
Rob Klea
William Morrison, PhD
Greg Matsuo
Melanie Oda, RN, MHSc
Ruth Pellman
John Sawdon, MSc
Paul Schell
Wayne Skinner, MSW
Butch Snider
Bob Trainer
Margo Van Honsberger
Graham Vardy, BES
Tom Walker, BSW, RSW
Jason Young | |
